Contact Centre Outsourcing
Delight your customers, 24/7
Deliver exceptional customer experiences across phone, chat, and email with a dedicated team that sounds just like your brand.
CX roles we fill
Friendly, articulate staff to manage every touchpoint of your customer journey.
Omni-channel Agents
Staff trained to switch seamlessly between phone calls, live chats, and email tickets, ensuring customers are helped wherever they reach out.
Technical Support
Problem solvers who can troubleshoot product issues, walk customers through fixes, and escalate bugs to engineering with detailed notes.
QA & Team Leads
Experienced leaders who review call recordings, ensure quality standards are met, and manage the shift roster for the team.
Why brands choose us
We move beyond "scripts" to provide genuine human connection.
Accent Neutrality
We screen specifically for "neutral" accents and high proficiency in idiomatic English to ensure smooth communication.
Omnichannel Ready
Our staff are comfortable switching between voice, email, and chat systems to meet your customers where they are.
24/7 Coverage
Stop making your customers wait until Monday morning. We can staff shifts that cover your nights and weekends.
Brand Ambassadors
We train the team on your brand voice. They don't just answer phones; they represent your company values.
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Turn support into your competitive advantage
Build a dedicated customer experience team fast while we handle recruiting.
FAQs
Will the accent be an issue for my local customers?
We are very transparent about this. We provide voice recordings of candidates before you interview them. We look for clarity, correct grammar, and a neutral tone.
How do we train them on our products?
You utilize a "Train the Trainer" model. You train the first team lead or agent, and they document the knowledge base and train subsequent hires.
Is the background environment quiet?
Yes. We require staff to have noise-canceling headsets and a quiet, professional home office or office environment, free from background noise like roosters or traffic.
Can they handle angry customers?
Yes. Conflict resolution is a key part of our screening. We look for high EQ (Emotional Intelligence) and the ability to de-escalate tense situations.
Do you record the calls?
That depends on your software. Since the staff use your telephony system (e.g., Aircall/Zendesk), you have full control over recording and monitoring settings.